Never split the difference

After a stint policing the rough streets of Kansas City, Missouri,
Chris Voss joined the FBI, where his career as a kidnapping negotiator
brought him face-to-face with bank robbers, gang leaders and terrorists.
Never Split the Difference takes you inside his world of
high-stakes negotiations, revealing the nine key principles that helped
Voss and his colleagues succeed when it mattered the most – when
people’s lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.